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Return Time Frame:

You have 30 days from the date of invoice to initiate a return subject to our return policy outlined belowAll sales are final after 30 days.

To Qualify for a Return:

  • You can either email or telephone us and request a Return Merchandise Authorization (RMA) number.  Return shipments made without a valid RMA number clearly written on the outside of the box will not be accepted.
  • We charge a restocking fee of 15% on all returned items.
  • All products must be in the original manufacturer's packaging, contain all of the original literature, be unused, and in a resalable form.
  • If you receive an item with Manufacturer Sewing Defects  we will replace the item for you and we will pay for shipping on the exchange.
  • Returned items that are used, damaged, or are missing parts will not be accepted.  The item needs to be returned in the same condition as when it was shipped to you.
  • Special orders are not returnable. 
  • Special Return Policy on Assorted Color Pillowcases, Assorted Prints, Second Quality and Irregulars: Sold as is no returns
  • Some people do buy our pillowcases to screen print, HOWEVER, they are manufactured with institutional use in mind.  Keeping this in mind a small percentage of the pillowcases might not meet "some" of the screen printers quality if perfection in each pillowcase is examined.  If you buy for screen printing always assume 1% to 2% might not meet your needs and buy extra for your project.  We do not provide credit for pillowcases used for screen printing if minor errors in quality are present.  If the pillowcase can still be used on a pillow it is considered fine by our standards.  If you want to purchase high thread count pillowcases you might consider stopping in at your local linen/bedding department store.
  •  On large orders we reserve the right to charge a restocking fee.  Example: The maximum we charge for shipping is $44.95 on this website.  Even though you were charged $44.95 for shipping we might have been charged several hundred dollars to ship the items to you.  We absorb this additional cost on large orders.  If large orders are returned we will impose a restocking fee to recover our "actual lost" shipping costs.   

All items returned under this return policy are eligible for a full refund of the product purchase price, minus shipping.  Items returned to us that do not follow this return policy may be returned to you at your expense.  If you deny delivery we will charge you the shipping cost.

We reserve the right to issue a RMA number in some circumstances that do not meet this return policy.

Returning an Item:

  1. You can either email or telephone us and request a Return Merchandise Authorization (RMA) number.  Return shipments made without a valid RMA number clearly written on the outside of the box will not be accepted.
  2. Pack the item in the box it was mailed to you in or a comparable box.
  3. Enclose a copy of the original invoice in the box.  If you have misplaced the invoice please provide your name, address, telephone number, order number and telephone number inside of the box.
  4. We will not accept COD returns
  5. You are responsible for paying for the return shipment.

 Venco Marketing, L.L.C.
 Pillowase.NET
Returns Department
7200 93rd Ave N., Suite 140
Minneapolis, MN 55445

You MUST email us and receive a Return Authorization Number.  We will not accept any returns on product that do not have this number clearly written on the outside of the shipping package.
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